Frequently asked questions

Add items to your basket, head to checkout, enter your delivery and payment details, and place your order. You’ll receive an email confirmation straight away, and you can track everything from your account.

Yes — if it hasn’t shipped yet. Email support@viktorbeverley.store with your order number as soon as possible and we’ll amend or cancel it for you.

No. Guest checkout is available, but creating an account lets you track orders, save addresses and check out faster next time.

Yes — join our newsletter and we’ll email you a 10% welcome code (WELCOME10) for your first order.

UK standard delivery (2–4 working days) is £3.95, and free on orders over £75. International delivery is calculated at checkout.

Orders placed before 2pm ship the same working day. UK delivery takes 2–4 working days; international orders typically 5–10 working days.

Yes — we ship to most countries. Duties and taxes for international orders are calculated at checkout so there are no surprises.

You have 30 days from delivery to return any unused item in its original packaging for a full refund. Email us first and we’ll send a prepaid UK returns label.

Once your return arrives, refunds are issued to your original payment method within 5 working days.

Every product includes a 2-year warranty against manufacturing defects. If something fails under normal use, we’ll repair or replace it.

Yes — all of our desk mats use a precision-woven surface tuned for optical and laser sensors.

The Vista bamboo stand supports up to 25kg and the Strata steel riser up to 30kg — comfortably handling large monitors, laptops and more.

Wipe with a soft, slightly damp cloth and let it air dry. A little leather conditioner once or twice a year keeps it supple.